Paid for one item, received another – no refund from Uber Eats

I ordered a food item from Uber Eats. The item I received was completely different from what was described on the app. When I reported the issue, Uber Eats refused to refund me, even though I did not receive what I paid for.

This is unacceptable and shows a lack of accountability. Customers should not have to pay for incorrect orders or bear the consequences of mistakes that are clearly not their fault.

I am extremely disappointed with Uber Eats’ response and lack of willingness to resolve the matter.