PAID CASH FOR UBER EATS ORDER – NOW THEY SAY I OWE THEM? TERRIBLE SERVICE & NO RESOLUTION!

I am extremely disappointed with the service I’ve received from Uber Eats.

I placed an order, selected cash payment and paid the full amount to the driver upon delivery. The driver handed over the food and accepted the cash without any issue.

However, when I checked the Uber Eats app afterwards, it shows that I still “owe” them for the order which is completely incorrect.

I have tried resolving this through the app multiple times, but instead of receiving assistance, I keep being referred to different departments with no proper feedback or solution. No one is taking responsibility, and the issue remains unresolved.

Because of this error, I am now unable to place new orders as the app reflects an outstanding balance that I do not owe.

This is highly frustrating and unprofessional. As a paying customer, I expect accurate billing and efficient support. I paid for my food in full why am I being treated as if I didn’t?

I need this matter resolved and my account corrected immediately.

Very disappointing service from Uber Eats.