Paid but no food delivered

Order never received. Busy hiring ****mer drivers. My workplace has cameras, your driver intentionally went to a gate that has bo security to attend to him,called once ans didnt wait for 8 minutes or whatever time you set for him, i paid 211 for an order i never received. Sies disgusting service and stuff, this company will fall for robbing customers. Ihave laid a formal complaint with onbuds because gpir support is non existent even with proof they send that automated message to say im not eligible for refund, my money i will get by force nx