Overcharged for same order

I had an issue with 6 ongoing order issues today.

I opened the app and tried ordering food (mix it up sharing meal worth R199.90) from steers Gandhi square. The app kept moving to past orders instead of incoming and I assumed the order did not go through so I tried re-ordering.

I then went to order the same mix it up sharing meal at braamfontein which did the same thing. I continued to try the restaurants with the same mix it up sharing meal including Carlton centre; park station and Newtown junction.

I called Gandhi square to cancel the orders and they said they would and that I'd have to call Uber eats for a refund. Gandhi however did not cancel the order. I then called braamfontein and park station and they did not pick up the phone.

I was then provided with Uber eats numbers by the man who said he would cancel the order from Gandhi. I called Uber eats requesting to cancel the orders and the agent told me he had to cancel the orders one by one. I informed the agent that I cannot afford to waste any time as I have already tried calling the restaurants as per Uber eats instructions that customers need to contact the individual restaurants when they want to cancel orders. The agent then kept telling me that I would have to pay for the orders even if I cancel.

I tried to explain to the agent that the multiple orders happened as a result of the Uber eats app malfunctioning. I have attached hereto a screenshot of how the app was freezing when I kep trying to cancel when I realized what had happened.

I did not accept nor take any of the orders from the delivery partners who were all outside my flat at once and I explained to them that I actually made a mistake. They seemed to be aware that I was the one who wanted to cancel the orders.

I do not understand how Uber eats allowed for more than one order to be made to different restaurants all at once. I also don't understand how the orders seemed to not be going through and then all of a sudden the orders were tracking.

I refuse to accept liability as this would not have happened if the app was functioning properly.

I would like assistance to be refunded to this regard.