1 reviews | Active since Nov 2017
Outrageous holding charges. Shameful support. No integrity!
We are regular customers with Uber Eats and generally orders have always been ok. We ordered a meal with Uber Eats last night. The amount came to R392.90 Lo and behold four separate holding charge notifications came through our bank app. The total amount came to R1178.70 Three times the cost of the order. I immediately got hold of Uber Eats help/support and got canned (pre-formatted) messages in reply. Followed by a string of obfuscations about this being normal holding charges and that these would be cleared by the bank in a few days time. Disputing this with support and trying to raise the issue with Uber Eats support fell on deaf ears. Without resolve. We were told this is normal for new customers (we are not new) and to contact the bank - which we did. The banks now require us to fill in a dispute form to avoid possibly being billed these holding costs. Which is time consuming. Having checked the internet about other issues like this. I see that Uber Eats overcharging and holding charges is coming up everywhere. Also that support do nothing. I will not be using Uber Eats again and I encourage others to be aware of these antics by Uber Eats. It’s not professional and totally unacceptible.
