order paid for but not received

I placed an order on Friday, September 27, 2024. The driver, ‘Lucky,’ said he arrived around 2 PM. I had someone waiting for him at the reception where I work. He tried to call me, but I missed the call while trying to take my phone out of my pocket. I immediately called him back, but it went to voicemail. I then sent him a message saying I was waiting for him and asked if he was outside the building. He rep**** that he was inside. The next thing I knew, I received a notification that the order was delivered. The driver just took the food and left. This all happened within a few minutes.

I tried getting help through the app, and they initially said the driver waited too long for me. Later, they acknowledged that I tried to contact him and promised to investigate. However, I still haven’t received any feedback or a call from anyone. The app is frustrating because you can’t get help instantly. I’ve made numerous attempts to get some feedback but have yet to receive a response. I have now paid for an order that I did not receive, even though I had someone waiting for my order as they arrived.