Order Paid for but have not received it

I placed an order with uber eats on the 30/11/2024 for delivery on the 01/12/2024 between 11:00 - 11:30. So happen when we logged into our app we saw that the driver had been on his way. We waited at 14 Flanders driver Mount Edgecombe as that was the address that I put but so happen it went to the old address 38 Flanders drive. When we was chatting to the driver he said he tried calling us , I then told gave him another number to contact me on as the other number wasn't working properly. We were at the address from 11:00. When we tired contacting the driver to find out where he was he insisted that he was 38 Flanders driver . We were waiting so long at that address and tried calling him many times. When i tried calling his number was going as uber **** on my dialing list. But I still tried calling him and there was no answer. We drove around the area looking for the driver as we could not find him at the address that was given. On the map it showed that the driver was parked beyond Flanders driver. After 30 minutes my order was shown as delivered on my app. As far as I know you have to give the driver a pin to confirm delivery. The driver took a picture of the place where he had dropped of the parcel. After so much of running around we finally found the place after an hour. When i arrived at that location i was told that no order was dropped off. When I contacted Uber eats they say that there is nothing that they can do as the driver followed company policy. I don't understand how the driver can drop my parcel at a different address and that to leave it without getting a pin. Someone else enjoyed my food which I paid for , for nothing which is totally unacceptable. When I contacted uber eats they still don't want to help. When I asked them for the proof of the address of which the driver dropped the parcel off . It was not given. It took me an hour to look for the drive and i wasted a lot of my fuel running around looking for the address . If he was at the address that was put on my app then I would have seen him cause I have used that address many times to order and I did not have a problem.