ORDER NOT REFUNDED NOR DELIVERED

They have a terrible customer service. You have to search endlessly to find an option to report your problem on their phone app. When you finally send them a request for support, you get some automated response and any further attempt to communicate becomes comical. You always feel like you are chatting with a bot.

Today I placed an order and was immediately charged. I was notified shortly afterwards that the items are sold out in the restaurant and I had to cancel my order. I have not been refunded the debited amount. Uber claims I was not charged. I am staring at the debit from my bank statement and email confirmation of debit. I have sent them these to no effect. Same automated response and subsequent prompt to rate my support service. Ehmm..there is no support received, or you want me to rate your bot? Don’t use UberEats, plenty of other/better services to use.