Order not received and Uber eats refuses to take accountability of their poorly mannered drivedrs who **** people of their orders

I placed an order on the uber eats app on the 12th of March and the status of my order was changed to delivered even though I did not receive my order. no contact was made by the driver and when I contacted the number provided on the app it was not in service, I raised this with uber eats and no resolution was made to my issue. A picture was posted by the driver as evidence for delivery, but the picture provided by the driver is not that of my workplace it looks like the picture was taken at a park. uber eats insists that they called me, but the number provided is not my number or the number on my app clearly, I was not contacted. Both the drivers ( Rashid and Lesman Singleton sent the SAME picture of delivery, Which is clearly not my workplace or anywhere near it .It shows that this is the picture that they use to **** people. Uber eats declined my refund request and said that they called me on a number ending with 0,that is not my number. I went to the Burger King store and I did not get any assistance and was told that this **** has happening with a lot of drivers. I am very disappointed, and I need assistance with getting my money back. one other point I want to make is that the picture was taken during the day, but the order was scheduled for delivery between 7:30pm and 8:00pm and it is not my order. clearly uber eats is aware of its drivers taking client's orders and they refuse to be accountable. this is frustrating because I had to make alternative arrangements for lunch at 9pm!!!!!! The 2 orders that I did not get amounted to R426.74