Order not received

Good day

I place an order via Uber eats at nandos trade route mall. And on the app it kept showing that order is on the way. As I was watching the app closely so that I don't miss the driver. The driver texted me and only said hello. When I responded and asked if he has arrived he closed my order as I was talking to him and sent a picture with my food on the floor. I ran outside to look for the food because it was hardly 2minutes when I was talking to him. When I arrived outside within a space of 2minutes there was no food there.

He never called nor even said he has arrived. Only texted hello. And my account was debited with no food received. Now I'm sitting here with no food working a 16hour shift. On an empty stomach.

I wanty refund