ORDER NOT PAID?

On the 7th October 2022 I ordered from BURGER KING SASOL RILEY ROAD and selected the cash payment option,

Firstly the driver went to the wrong address and eventually when he found his way he delivered my order, I paid in cash as that was the selected method of payment,

I then wanted to order again about 2 weeks later or so but to my surprise I was greeted by a message on the app saying that I did not pay for my last order,

How did the driver leave the food if there was no money for it?

Anyways, I decided to dispute it on the app on the 27th October 2022 in the morning, I was responded to later that afternoon with the below e-mail:

“Hi Mbali,

Thanks for reaching out.

Your account is currently in arrears from a previous order.

We have cleared your arrears as a sign of goodwill. Please note that this is a one-time exception, and should this happen again, you would need to clear your arrears yourself via credit or debit card.

Thank you for understanding.”

How is it a “sign of goodwill” when I paid in full for my order? Are UberEats drivers now *****ing money?

Should we just stop using the Uber app as it has become such an issue using it.