Order not delivered NO REFUND OR CUSTOMER SUPPORT

I placed an order today and forget to change delivery address but I checked in the instructions on how to change the delivery address after placing an order, I followed the instructions and called the driver as soon the order was assigned to him address explained everything to him but to my supposed he continued to the wrong address and changed the status of my order as delivered without the pin l, UBEREATS doesn't have customer service at all I tried the chat box with no solution they just ignored me in the middle of the conversation