Order not delivered however charged and no refund to be given

Dear Ubereats

I received the most disappointing service from you tonight! After providing all of the below evidence I have still simply received a mail stating that no refund will be made and find this unacceptable!

I placed an order - did not receive my food, had the delivery person enter the estate, drive around for some time and then simply leave the estate and mark the order as delivered! The address in my receipt is even incorrect!

- I have evidence of trying to call the under driver back and there was no response - I have sent screenshots showing the messages that I have sent to the delivery partner with no response from him - I have also sent a screenshot showing that the address on the actual receipt does not even match the address on my app or the instructions contained in all my deliveries - I have evidence of when the delivery partner entered my estate and left my estate and simply clicked “delivered” and the fact that I then immediately logged this issue with Ubereats and had to wait 3 hours to get a response! - You would also see from my records that I placed two orders tonight with Ubereats and received the one but not the other so can you explain how I would receive one and not the other as you can also see from the records that the both drivers arrived minutes apart at my estate!

I am honestly very disgusted with the pathetic customer service in dealing with incorrect orders and the lack of timely response!