Order not delivered but marked as delivered

I recently placed an order on Uber Eats, which was marked as delivered by the driver. However, I was at home during the stated delivery time, and the food was not delivered to me or left at my door. I double-checked to ensure I didn’t miss the delivery, but unfortunately, no item was received.

This experience has been incredibly frustrating, and I am disappointed by the lack of accountability from both the driver and Uber Eats. I have already reached out to their support team, but I’m writing here as well in the hopes of getting a proper resolution as they are insisting that the driver delivered the item yet nothing received. I expect Uber Eats to investigate this matter thoroughly, issue a refund, and improve their processes to prevent this kind of issue in the future since this seems to be a **** with the driver. This is *****ing from their customers. I use uber eats on a daily basis and this is the first time that I experienced such pathetic service.