Order never received but still charged

On 14th August 2024,I placed an order through Uber Eats and included a tip. Although the app indicated that my order was delivered, it was never actually received. The driver attempted to contact me, but I missed the call. He claims to have waited at the location for approximately 10 minutes. However, the delivery instructions I provided were clear about my whereabouts. The picture provided as proof of delivery was of very poor quality, showing neither the items I ordered nor any recognizable location. Despite this, Uber Eats charged me R167 for the order without offering a refund and continues to assert that the issue is my responsibility. I feel as though I have been unfairly charged for a service I did not receive.