Order Never Received

On the 16/02/2022 I ordered a Family Treat 8 pieces from KFC Diepkloof. I was charged R 248.00 on my card but my order was never delivered. My order number 01032, Uber Driver’s name was Frank who never even called to indicate as to whether he is getting lost or where he delivered my order. Uber Eats is now turning out to be a nightmare!