Order never received

Uber has no form of complaining, their number does not work and the place to get "Help" is basically a guideline for when the customer is at fault. I ordered food at 09:30 which they accepted and have taken the money out of my account before my package arrived.the driver texted to say they outside, I went outside and the driver was not there. I told the driver I can't see you and he said to be he's outside. I asked them questions to try and get them to my location because they seemed to be not far. The driver decided to put the 8 minute timer on and lefttge food at a random location and they took the picture and left, we quickly rushed to that address and the food was never there.

This is my second worst experience with Ubereats and the customer support only gets us at fault no issue ever gets resolved.