Order never arrived. Have not been refunded.

I ordered a meal, that never arrived. I called the driver numerous times but it kept going to voicemail. The app eventually showed the meal was delivered and that the driver had been waiting for longer than 8 minutes. I did not receive the meal. I immediately requested a refund. I was told I would be refunded but to this day have not been refunded. I have attempted to make use of customer support with UberEats but I guess they just don't care. First and last time using UberEats!