Order falsely claimed to be delivered.

Yesterday the 6th of January 2025 I made an order on Uber Eats and it was said to arrive at 14:15. Just before the time I decided to check my app to see how far my order was and to my dismay- it showed that my order had already been delivered. I never got a call nor a text from the driver as per my instructions on the app. I’ve been trying to reach out to support since then but I haven’t received any response.