Order didn't arrive

I am very dissatisfied with how my query was handled.

1. I reported the issue on the same day. I called the UberEats call center after an hour had passed without my order being delivered. This was the first time I encountered an issue like this, and I wasn’t sure how to address it. The Uber Eats consultant guided me step by step in lodging the complaint on the app. Once we completed the process, she assured me that everything was in order and I would receive my refund (you should have a record of this call).

2. After waiting a day without receiving any correspondence from Uber Eats, I went back to the app and repeated the steps as advised by the consultant.

3. The driver did not make a reasonable effort to contact me. He or she did not honk as they usually do. I only have one unknown missed call from that day, and upon checking the comments on Truecaller for that number, I am shocked to see that Uber has not taken any action against this driver despite numerous similar reports.

4. The automated response I received on Saturday claimed that the driver stated he left the food in a safe place and notified me. When? Where? What is considered a "safe place" when my house is on the main street? If he left the food outside the gate, it was clearly left for any passerby to take, not for me.

5. This driver seems to be using Uber as a front for his own hustle. Please look into this matter, as it is not fair to loyal customers like us to be ****med in this way.