Order delayed twice and no refund

I placed an order at 12:30 with Pedros Cape Town Station. The app confirmed my order would be delivered between 13:05 and 13:15. Around 13:02 I received a message saying the driver arrived. I go outside and noone was waiting for me. I then ask on the app where he is, he says sorry I am coming. I then ask when he would be here to deliver, he does not answer. I then see order delivery delayed to 13:45 and then delayed to 13:55. I asked again where the driver was, he said he's stuck in traffic. Now I am being charged my full order amount for cancellation fees. How is it my fault that my order was delayed twice by them? How am i being penalised for cancelling an order that I would not even be able to eat on lunch as ut was gonna be delivered 5 mins before my lunch ends.

I want a refund on this ****ing order. I will go to the ombudsman if I don't gt a refund.