Order cancelled, No refund, useless robots support

Delete their App and never use it again, legitimate ****mers.

I placed an Uber Eats order in South Africa, paid via Ozow EFT, and the money was successfully deducted from my bank account. The order was then cancelled, no explanation, no reason but my money was never refunded.

The Uber Eats app falsely claims I was “not charged,” and because of this system error, their automated support keeps rejecting my case. Their bots keep telling me the same thing, no human verification whatsoever, I have proof of payment and a bank statement confirming the deduction, yet Uber Eats refuses to take responsibility or escalate to proper human support.

This is not a customer mistake it is a failure of Uber Eats’ payment and support systems. Customers should not lose money because of broken systems and unhelpful, robotic support.

There is no accountability, no urgency, and no meaningful assistance. If you value your money and your sanity, avoid Uber Eats South Africa entirely.