Order (#3A931) not delivered - no recourse. Ghosting clients.

Charges your account without service and goods being delivered. Offer no refund and not willing to engage or communicate to resolve the issue.

I placed an order and the delivery partner (Linda) mentioned they were outside the apartment. When I went and checked they weren't. I messaged the delivery partner (Linda) to inform them of the directions.

The next moment I get notified that my order is complete and delivered. This wasn't true and I immediately tried to call the delivery partner (Linda). A few phone attempts with no answer.

Next I resort to Uber Eats Help. This has proven disastrous. It has come to a point where they simple ignore me. Refuse to refund me.

I ask them, where is the proof of delivery, where is my order? They can't provide any proof and simply claim they have a policy that the driver needs to deliver within 8mins or your loss??

I have asked for this policy as well without success as they refuse to engage with me. I have made calls to headoffice and it goes no where.

Be very careful engaging with this service. They have your Account Details and can charge as they feel and you have little to no recourse.

Would not recommend. Unprofessional and unwilling to make up for their mistakes.