On Monday, 31/03/2025 my son left his lunch at home so I ordered some food to be delivered to his school

On Monday, 31/03/2025 my son left his lunch at home so I ordered some food to be delivered to his school. I use this app on average of twice a week so I was confident in their service. I wrote a delivery note requesting that the driver deliver the food (stating the name and class details). Upon arrival, driver did not contact me, took a picture of the food and left with it. The driver did not drive into the driveway, as the pic was taken on the road and did not buzz into the school, the school confirmed this. In a panic, I reordered from a different restaurant on the same app and the new driver buzzed in and food was delivered. Uber claimed that I was not available to take the food and would not be refunded after numerous attempts to report this incident. I find this unfair and *********. Driver had a free lunch at my sons expense