Non receipt of order

Hi. Looking at some of your reviews I can see I’m not the first person to be ****med by UberEats. I placed an order on Saturday 10 February 2024 at Mongkok restaurant through Uber Eats. While I was waiting I received a pop up message that the driver was telling them that his experienced a breakdown down with his bike. Furthermore I received a message stating that my order was delivered. I contacted them on their app and was told they will investigate. In the meantime they debit my account for the amount plus a TIP for the driver. Then tell me to go and look at my gate he must’ve left it there even though I told them I was looking out for the driver saw the message and he never came. When I follow up today after not hearing from them I get asked for proof of the breakdown and which part of the bike was damaged 😱. Do they expect me to follow their drivers and take pictures for proof. I your customer is telling you I haven’t received my order and you asking for proof. That is telling me I’m a ****. Please be very wary when ordering from UberEats I think they are disgusting and ******* that doesn’t care about their customers going hungry during load shedding when you are dependent on them.