Non-excistent Service.

I placed an order on UBER eats app on the 9th of July 2021. Total of order was R430 (R419 food & R11 driver tip) there was suffient money in my credit card endind with 5012. The following 2 amounts was deducted R201.70 & R11 on the 9th of July 2021. The next day when i went into the app again it said i still owe the full R430 and must pay before i order again. Which i didnt understand as some of the money went off and i was under the impressions Uber will take the balance as there was maybe a technical error on there side. But that didnt happen. I left the R217.30 in my credit card. About 2 weeks later on the 25th of July i paid in more money into my credit card for my interest and charges. To my despair i saw that UBER has placed an authorised hold on for R411. So i queried it with them via there app because there is no telephone nr to phone. They came back with response it will be reversed within 3 to 5 working days or else i must contact my bank to sort it out. So 2 days the hold was removed but the money wasnt made available to me to use - instead UBER deducted the R419 from my account. I have sinces queried it again with them and they keep on saying they only received the one amount ( they never stated which is the one they received). They asked for screenshot which i sent. Then they werent happy with that and i had to send a bank statement. I then sent them my monthly statement that i receive via e-mail and suprise suprise they werent happy with that either. They say those statements sometimes doesnt show the difference between actual transactions and authorised holds - which is the biggest load of nonsense i have ever heard. I will not pay extra money and take time off from work to go into the bank to draw a statement and get it stamped. I want my money refunded to me by friday the 13th of August. MY NEXT STEP IS LODGING COMPLAINT AT ICASA!!! This has been going in for over an month now!!!!

Yolanda Krull ***