Non-delivery of Paid Order

I’ve heard of bad experiences and bad customer service, but this from UBER certainly takes the cake… in a very scary way to find out how they conduct themselves.

I placed an order on the 12 June, asked for it to be delivered to reception.

Once I felt the order was being delayed, messaged and called up the driver, only to be verbally abused by a person who had no clue of what I was talking about. Proceeded to lay a complaint, as well as request a refund, only to be told that the order was delivered. A picture against a gate, nowhere close to the reception at hotel. The complaint fell on deaf ears, as you don’t speak to anyone. There is no customer complaints line that one can call. Only a bot response that repeats the same message repeatedly. They have not responded to any of my questions, namely about where exactly the meal was delivered, who the driver was, or how it was released without a pin. I cannot rate the restaurant, due to the fact the fault lies with UberEats. This form of convenience that we have become accustomed to is not worth it. I will be removing the platform, and encourage others to do the same. It’s not just the poor vetting they have for their drivers, or the nonchalant manner they handled the situation. But this is a moment you feel truly helpless, ******, ****med and you know there will be no rectification.