Non-Delivery, Ignored Messages, and Refused Refund – UberEats South Africa

am extremely disappointed with UberEats South Africa.

I placed a R578.19 order from CAB Foods on 23 December which was never delivered, yet UberEats refused to refund me.

The app incorrectly selected my delivery address while shopping was still in progress. I followed UberEats’ own instructions by immediately messaging and calling every driver assigned to the order with the correct address. Multiple drivers cancelled after acknowledging this.

The final driver, Hameed, was fully informed of the correct address via messages and phone calls. He then:

Ignored my messages

Rejected my calls

Claimed delivery at the wrong address

Uploaded a vague photo of a random door

UberEats later stated the driver “did everything correctly” without reviewing my proof, call logs, or messages.

This experience shows a complete lack of accountability, poor investigation practices, and blatant disregard for customers. I am now out R578.19 with no groceries and no refund.

I strongly caution anyone using UberEats South Africa, especially for grocery orders.

Unacceptable service.