Non delivery and lack of refund on Uber Eats

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Subject: Complaint Regarding Non-Delivery and Lack of Refund – Uber Eats

Dear Hello Peter Team,

I am writing to lodge a formal complaint regarding a highly disappointing experience with Uber Eats.

On the 1st of August, I placed an order through Uber Eats which was never delivered. The driver mistakenly went to a similar address in Randburg, while my correct location is in North Riding. Despite reporting this issue, my payment has not been reimbursed to date.

I would like to highlight that I am a subscribed member of Uber Eats 1, for which I pay a premium service fee every month, with the expectation of reliable service and customer care. This incident marks my very first complaint in over six years of using Uber services, and as a loyal customer, I find it unacceptable that no resolution or refund has been provided.

I trust that as a valued customer, my concerns will be taken seriously and that immediate action will be taken to reimburse my funds and address the service failure.

Thank you for your attention to this matter. I look forward to your urgent response.

Sincerely, Nosipho Mthabela

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