No support from Uber Eats

I had a voucher which I app****, my payment reflect what I should pay, but the full amount was deducted not as per receipt. I emailed them, after sending screenshots multiple times, they eventually loaded Uber Cash.

I placed a order on Uber Eats on Friday. I emailed support, because the credit was showing when I placed the order. Support kept sending me replies that I can toggle the credit.

My issue was that, the amount was not reflecting when I was checking out. I then swipped to place the order. When I saw the full amount was charged. I then immediately cancelled the order on more than one occasion, but it did not cancel on the app. The order just went on going.

I emailed support again, and they only rep**** on the morning of the 28th. I was told to check my receipt. Which I.was only able to view this morning.

Sending emails back and forth, I am told I did not cancel and it is basically not cancelled and they refuse to give back my cash back.

I have never dealt with unhelpful support. Even Bolt has a better support system. They have a live chat on the app, and respond immediately.

Sad to say, you guys were not even helpful, at all. It sucks that the support is not very accommodating.