No Service - *****ing Money

I was charged a rediculous tip (which I never agreed to). The next time I placed an order, the transaction was charged to my card 3 times. After contacting customer service, a day and a half later I received a response the my complaint has been sent through to the "specialised team". It's three days later and still nothing. Do I now just have to accept that my money is gone? Is this not the same as *****ing? I'll never use uber eats again.