No responsibility

<p>I ordered from Ubereats just under 2 hours ago. I have already received a message from my bank informing me that the value of the order has been deducted off my credit card.</p> <p>Almost 2 hours after placing the order the app still showed that my order was being processed. On phoning the restaurant (Nonna's Italian Restaurant in Sandton) I was informed that the food had been ready for an hour, but that no ubereats drivers were responding to the call. The restaurant's attitude was that it was not their problem, and that I should just cancel the order. They fobbed me off with a number for ubereats which ended up being a telephone number for a call center in the Philippines. After learning this only when I dialed through to the Philippines I had the good luck to speak to some bloke reading off a script and insisting that the order had been collected and who in his own high handed way told me that it the mess up was not ubereats' problem.</p> <p> </p> <p>Don't waste your time with these guys. When it counts they don't deliver and between them and the restaurant nobody will take responsibility. </p>