No Refund received

On the 31st Oct I ordered 2 pulled chicken with cheese wraps from Nando's, the 1 wrap I ordered was correct, the 2nd wrap was not pulled chicken and it had pine on. I immediately took a pic and sent to Uber eats, they apologized via the app and told me I would be refunded R76.00 in 48hrs "received no sms or email" . I actually waited 96hrs for my refund. When emailing UberEats I was told No Refund will happen, I should've reported it within the time frame. After numerous emails to UberEats informing them I did inform them within the time frame, even sent the detailed info of the pic. They never got back to me, they don't have means of contacting them telephonically