no refund received

A message from Uber Mon, Jun 12, 9:32 AM Hi William,

Thanks for reaching out. We are sorry to hear about this situation.

In order to assist you, please provide more information about the issue you are experiencing.

We are waiting for your reply. mhafee3 - Jun, 9:32 am M Regards,

Willie Lu**** ***

[image: Mailtrack]Sender notified by Mailtrack06/12/23, 05:01:12 PM william l. - Jun, 5:01 pm Hi William,

We are sorry to hear this happened to you.

We've thoroughly investigated your concern and upon review, in order to assist you in a better way, could you please elaborate on your concern in a brief manner?

We're looking forward to your response to help you further. madnan10 - Jun, 7:21 pm M Wed, Jun 14, 2:50 PM Hi, Order food from KFC on 23 May 2023. driver collected order, but then contacted me saying he is scared to come to my area. he said he was going to return the food. I offered him a great tip if he arrived. He stated i must send him the money before he comes to me of he will return the food. i was hungry so i sent him the money and guess what happened, ye he did not pitch. i received a notification that meal was unable to be delivered and rider walked away with my 250 South African Rands. Riders name is Jossias riding a Honda Active 125 registration JW66PDGP contact number +*** william l. - Jun, 2:50 pm Hi William.

Thanks for getting back in touch.

Unfortunately, as explained before, we can not make a refund as it was placed more than 48 hours ago.

Thank you for your understanding.

Uber S. - Jun, 3:47 pm US I received an email from uber stating that would be refunded on 24 May as below NO RESPONSE NEEDED My delivery partner collected additional cash Hi William. We’re sorry to hear about your experience. I’ve arranged a refund for your order, which should return to your account typically within 3-5 business days. If you app**** a promo code, the value of this has been added as credits to your account for future use. I’ve checked the issue from our end and it looks like the delivery partner hasn’t followed our delivery guidelines. We have processes in place to review this type of feedback with delivery partners, so your concern hasn’t gone unnoticed. Thanks for letting us know. We hope you decide to give Uber Eats another try. Go to the conversation william l. - Jun, 4:01 pm i did not receive this refund william l. - Jun, 4:02 pm [image: image.png] Regards,

Willie Lu**** ***

[image: Mailtrack]Sender notified by Mailtrack06/14/23, 04:06:07 PM attachment william l. - Jun, 4:05 pm I did not receive this refund

[image: image.png] Regards,

Willie Lu**** ***

[image: Mailtrack]Sender notified by Mailtrack06/14/23, 04:08:16 PM attachment attachment william l. - Jun, 4:07 pm I did not receive this refund. seems uber lies like there drivers this was within 24 hours

[image: image.png] [image: image.png]

Regards,

Willie Lu**** ***

[image: Mailtrack]Sender notified by Mailtrack06/14/23, 04:11:24 PM attachment attachment