No refund given

I ordered food on the 9.10.2022 from itshomi, Sanridge. My order was cancelled, but I did not get a reversal on the charge. I wrote on Uber Supper was told that I was not charged of which is a lie because they process a payment when an order is simultaneously being accepted. I did not get a reversal, instead I got charged again as I proceeded to order at another restaurant.