No refund from the 7 November 2024!

Dear Uber Eats Support Team,

I am writing to express my frustration and dissatisfaction with the service I have received. On November 7th, I was informed that I was due a refund, which is also reflected on my Uber Eats profile. However, despite this confirmation, I have not received the refund in my account.

I have contacted my bank, and they have no record of any such transaction. As a loyal and frequent user of Uber Eats, I am deeply disappointed by this issue, especially given the lack of resolution. It is unacceptable that such a simple refund process is causing this much frustration.

I kindly request that you investigate this matter immediately and provide me with a clear and prompt resolution. Your attention to this matter is greatly appreciated.