No refund for Cancelled Order

I placed an order on Uber eats but I cancelled it in time, I was charged but it confirmed the cancellation. Their system stayed I will be refunded with 3-5 business days, great no problem, I can wait for that. It's been 6 business days and I didn't get anything eventhough the actual receipt even states a reversal was processed due to the order being cancelled. Now I contact Uber Eats and they say I have to reach out to them within 2 days of the order to get my refund. How on earth must I know to contact them when the cancellation literally said I have to wait for the refund? Their policy is horrible. So now I don't have the money or the food and Uber Eats says "oops sorry but thanks for the feedback though". Uhm what?