No refund

I did not receive part of my order and logged it to get a refund. When I queried when I will be receiving the refund because the 3 business days had passed, I was told that it's not within the time frame so I will not be getting my money back. So I must follow up after UberEats did not follow their own protocol? It's still my money that needs to be paid back to me.

You've lost a customer.