No refund

Dear Uber eats / Burger King Midrand

I usually never have issues with using uber eats, but on the 28th of January 2025. I treated my family to some Burger King. After placing my order, i received a call from Burger King Midrand, to cancel my order due to an item no longer being available. I asked the gentleman, but usually they cancel the order and I get reinbursed and reorder. He was like he can't cancel I have to. I proceeded to cancel the order in the comment section telling them that BK Midrand asked me to cancel.

Next day I spoke to Geraldine who assisted me and spoke to Uber eats and told me I will be reinbursed. Uber eats told me they will investigate and report back to me. it is a week later and still no communication from uber eats.

STILL no refund and no feedback from Uber Eats.

Can someone from Uber Eats contact me ASAP.