No food or refund

I had ordered food before 3pm today whilst at work as my lunch hour is from 3 to 4. NO FOOD ARRIVES and the driver says "sorry". Tried contacting uber eats via the app, live chat, email, call, even via the order. No help! Lunch time wasted! No food! No help! This is really putrid and appalling service! I'm as disgusted as I am hungry at work. DISGUSTING!