No food, no refund

Ordered food s on uber eats on the 24/06/2025 with my work address in simmonds street jhb. Uber driver went to Braamfontein and waited there. He msged me on the app i responded and called him he said he is outside i went and waited he was nowhere to be found. My order was closed as delivered by i never received my food n now ubereats refuses to refund me.