NO FOOD, NO REFUND!!

So today I placed an order via Uber Eats , I paid R131 and few cents, it was a card order. The app then says the driver is on its way, I make my way out of the building 10 to 15 minutes prior to the time he has to deliver as per the app. I wait outside and watch the app for the driver. It then shows that he is in a different road which is way behind my work's building. I try to call this driver via my phone, unable to reach. I try to message him via the app and it is greyed out meaning that option isn't available for this driver. This driver makes no attempt of contacting me via my cellphone number which is linked to my account. He messages "I've arrived" via the app, but he was not at my location which I have input. Also I was not able to respond to say that he is at the wrong address. Also while I was watching the app the whole time, this driver did not make any movement to show he is looking around for the address, he remains in the incorrect street! I then make contact with Uber and I get told that they cannot refund me as the driver has attempted to make contact with me several times which he did not. I am so passed off as this was my lunch!! I am now left with nothing to eat, nobody now gets back to me. I am disgusted by your service honestly 😡😡. I will never spend my money with you again! I demand a refund and an apology!! I am taking this to Hellopeter.com so that this can be looked into ASAP!! UberEats I am waiting for my refund and a response and I will never make use of your service again. Despite the complaints from my peers because of their previous experiences with your company where you double debited their card. I still continued using your service but NEVER again!! I want my money!! It is not much but it is MY MONEY !!