No food. No communication. No Assistance. Rude Customer Care.

If I could give a 0 rating I would.

I ordered food yesterday evening and it didn't arrive. I waited 2.5 hours for the food, the driver was dropping my calls when I called, he wasn't answering my texts and wasn't moving at all on the app. The "cherry on top" was when I called the restaurant to inquire about my order they didn't have any record of it.

Luckily I canceled the order and got my money back, but my issue is not even the money, it's about understanding what happened. How do I place an order and it dissapears when there was money deducted from my account? Why does Uber not hold their drivers accountable? And also, How will I know this won't happen again next time I order?

I sent a message on twitter and they are not assisting at all, but instead regurgitating the fact that I was not charged which is not even the main issue here. I didn't even get an apology or atleast empathy for my time wasted waiting for food that didn't arrive.

It's very unfortunate as I still don't know what happened here and no one is even being held accountable so ****mers will literally be able to continue ****ming and get away with it.