No food

I placed an order with Burger King ... Sasol Riley Rd Bedfordview franchise. The order was placed and money was deducted from my account. I was expecting to track the order about 10 minutes later to find there was no official order on the system. The order was for 3 double whopper with cheese burger meals and. Big King XXL burger meal. Along with that I ordered 2 sets of mozzarella cheese sticks The total amount was for R704.90 I have the amount reflecting on my banking app