No Feedback from Uber After Reporting a Disrespectful Courier Incident Since September

I am extremely disappointed with Uber regarding a delivery experience I had in September (2 September @8:06 AM), which I reported immediately yet to date, I have received no feedback or resolution.

The incident involved an Uber courier who was delivering my parcel. Instead of doing what every professional delivery person does approaching the door he refused to come into my yard. When I politely asked him to, his response was: “I’m not going to come in because I don’t want to.”

I was left shocked by his attitude and total lack of professionalism. I had a young baby at the time, and it was impossible for me to go outside to collect the parcel. The driver then threw my parcel outside my yard and left showing no empathy or respect whatsoever.

I immediately reported this to Uber in September and gave them more than enough time to handle the matter. Yet nothing has been done. No follow up, no explanation, no accountability.

How can a company like Uber ignore such serious complaints for months? It’s unacceptable and deeply disappointing. Uber seems to be allowing drivers to disrespect customers without consequence, and that’s not the kind of service we expect or deserve.

I need an explanation and action taken against this driver. This kind of behavior should never be normalized or tolerated.