No Dinner, No Refund, No Human!!

-1* Rating! Waiting outside to App advice driver Bosco was approaching in 5 minutes, Thursday June 26 at 7:33 p.m. Panarotis order of R645.00 failed to arrive due to faulty GPS on Map. Waited for half an hour, impossible to contact driver Bosco who "delivered" in Pringle Rd, instead of Sheldon Rd Milnerton (Cape Town). Driver Bosco eventually made contact, but for my Cell number only, which I gave him hoping he'd call me but instead he used it to complete my order, leaving my family without dinner! I tried that night to get help from the useless Uber Eats GPT chat on the App, (no human is available to assist). I was instantly denied a refund as my order was recorded as "delivered" regardless of the circumstance, and further "Resolved". I followed up again on July 5th, it was "Closed". I re-opened this issue again tonight on the Uber App, coinciding with my review. There is serious customer support lacking! Thursday nights are Pizza night and I usually support the delivery drivers and tip well but unfortunately due to such poor customer support coupled with poor management, I have not been using Uber Eats since. I wonder who got to eat my family's pizzas on the 26th?