No delivery and refusal of a refund

i have just an order at Steers princess crossing via the Uber eats app, to my surprise the driver got lost and they had delivered at my place before. i tried communicating with driver on the app a swell as to calling them but their number went straight to voicemail the status on the app is now delivered, tried contacting steers and the "help "option on the app without any assistance. now i am trying to get a refund and they are refusing to refund my money