No delivery and lies from UberEats!!!!

I order food from Pedros N1 centre via UberEats today. I gave very clear and correct instructions for delivery. I use uber almost every week at work, and the instruction is always the same. This driver said he was outside the building, and my instruction was for him to come to the 2nd floor of the building and meet me at the door. I was communicating with this driver via the app’s chat box, and I went to look for him twice. I tried calling him via the app, and go through to voicemail after selecting the relevant option. I called 3 times, and logged an incident immediately after receiving a notification that the food is delivered. The driver took a unclear picture and confirmed that he had delivered the food. I made contact with ubereats, and they said that their policy states that if the driver is unable to reach me longer than 8 minutes they can cancel the order and that is what had happened. So, according to the driver my food was “delivered and there is even a picture as evidence. However UberEats says by order was cancelled because they could not reach me. UberEats is enabling this driver to ***** our food, after explaining to them what happened even sent them proof they told me I will not receive my refund. I sent them the picture that their driver took, with a map showing exactly where the driver was when he took that picture. A picture that looks like a tattoo( I am not sure what that is suppose to prove). UberEats stopped responding to me after I have brought the above to their attention. This is clearly daylight *******, I WANT MY MONEY!!