Never received the wrong items

I am formally lodging a complaint regarding an unresolved Uber Eats order issue that has now been ongoing for a week. I received the wrong items from the assigned driver, and when I handed the items back to him, he left with them. Two minutes later, he uploaded a photo claiming the order had been successfully delivered. The photo does not reflect my driveway or any location near my residence.

I have video footage clearly showing the driver returning the items to his vehicle instead of delivering the correct order. I have also contacted the store directly, and they confirmed they never received any returned items from this driver. This raises serious concerns about what happened to the paid-for products, as it appears the driver may have kept them.

I have attempted to contact Uber Eats support repeatedly over the past week with no response. This experience reflects extremely poorly on the level of service provided and the type of individuals allowed to represent Uber Eats on the road. The order was paid for in full, the items were never delivered, and there has been no accountability or resolution.

I expect urgent assistance, reimbur*****t, and an investigation into the driver’s conduct.