Never received our food, even hhoigh there was a pin...don't know what happened to our food!

On Fiday afternoon afternoon we ordered a couple Fish and Chips parcels from Boston fisheries as we were disappointed with our transport on our way to Langebaan. We were a group of 23 ladies, having to wait at our leaders house in Blomtuin. The bill came to over R600, tip included. So she gets the notification that the driver has arrived. With most of the ladies relaxing on the steep, clearly mo driver. We tried contacting him via message and tried calling him, but could not get in contact with him. After trying this for more than 10, we get a message saying the delivery was done successfully. We contacted Uber immediately saying we never received anything. They came back saying they will investigate. After a few minutes they came back saying the driver was at the address and that he tried to contact her, which was the biggest lie....they deducted the money from her account, saying it was her fault that the food was not delivered as she was not home!!! How ridiculous!!!! Is this how Uber handle their clients? Big big big disappointment and over R600 down the drain!!! You guys are ridiculous